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MobilityWorks & Payscape

A Case Study

MobilityWorks

Founded in 1997, MobilityWorks is a national chain of wheelchair accessible van providers – serving the disabled community with wheelchair accessible minivans, full-size vans with lifts and commercial fleet vehicles. Thousands of individuals and business clients each year are impacted by the products and services we provide. The company emphasizes a face-to-face approach in the consulting process with strict attention to detail in selecting and fitting the right equipment to the individual or business client’s needs. All staff members at MobilityWorks take pride in the personalized service and quality products they provide. MobilityWorks carries the industry’s largest on-site inventory of handicap vans for sale. Over 900 accessible vans are typically ready for sale at any given time from all of the MobilityWorks combined showrooms.

The Challenge

MobilityWorks has 80+ locations nationwide and many are not under one level of security. Due to the number of locations, employees, and customers, MobilityWorks realized they needed better training, better communication and better reporting. They needed a Level II/III Virtual Terminal for employees to take a deeper dive into the transactions they were conducting. 

Payscape PRODUCTS used



MobilityWorks carries the industry’s largest on-site inventory of handicap vans for sale. Over 900 accessible vans are typically ready for sale at any given time from all of the MobilityWorks combined showrooms. 
Wheelchair Van

Solutions

Payscape’s Level II/III Virtual Terminal powered by Paytrace made it possible to access audio and video training within the company while providing greater details on transactions conducted by the employees. This consolidated all locations' reporting and allowed for more effective budget/spending management. 

Michele Swindell

Accounts Receivable Director

MobilityWorks is very happy with Paytrace. Payscape did everything with very little time or effort spent from us during the onboarding and transition process. The support after the transition has been impeccable allowing us to offer excellent customer service to our customers. We feel we can completely trust your team to be there for us!”

Wheelchair
Wheelchair (1)

Results & ROI

MobilityWorks was able to consolidate management on spending and reporting while minimizing the stress of payment processing. Payscape's Level II/III Virtual Terminal provided MobilityWorks staff members with an in-depth look into the company's transactions in order to improve transparency. Growth can be challenging for any business, but MobilityWorks has experienced a smooth transition with the help of Payscape's expertise in payment technology.

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