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Kingston township & Payscape

A Case Study

Kingston Township

Kingston Township is a well-organized and family-driven residential community located outside of Scranton, Pennsylvania. The township produces a whole calendar of family-friendly events exclusive to community residents as well as an extended summer recreation camp that runs from June through August. The camp offers engaging activities such as sports, arts & crafts, games, guest speaker presentations, music, and a variety of field trips all summer long.

 

The Challenge

Kathleen Sebastian, Township Manager within the community, had to devote too much time and energy to managing background administrative tasks such as accepting manual payments, answering registrant questions, and gathering attendee information prior to event dates. She recognized that there was a major need for a tool to streamline her day-to-day work.

Payscape PRODUCTS used



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Kingston Township is a thriving residential community that focuses on family-friendly and enriching programs.
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Solutions

Payscape Registration is built to simplify the many administrative tasks that are associated with creating programs, accepting registrations, and reporting on attendees. From custom questionnaires to capture every needed detail to a branded landing page to optimize the registration experience itself, Payscape Registration acts as any organization's personal assistant. Program organizers no longer have to worry about manually compiling data while also tracking the payment status of every registrant.

Kathleen Sebastian

Township Manager

In the past, camp management was difficult and time-consuming as I was pulled in many different directions to deal with payments, incomplete registrations, and questions from parents. Payscape Registration took that everyday stress away because registrants now follow a guided set of rules for our programs. Their customer service team is also terrific with patiently answering my questions!”

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Results & ROI

Kingston Township has experienced a total transformation in its camp registration since starting in Payscape Registration. Its programs now have a clearly defined step-by-step process and can easily communicate payment logistics to attendees before and during events. Furthermore, Kathleen has been able to save valuable resources behind-the-scenes that are now spent on providing even more amazing experiences in the community!

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